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This policy explains when and how you can cancel an order or request a refund for Felipe Design services.
If you cancel before production begins (payment confirmed but photos not yet uploaded, or photos uploaded but “Finish photo submission” not yet clicked), you are eligible for a full refund. Processing time depends on your payment provider.
Once production has begun (both payment confirmed and photo submission finalized), cancellation is generally not available. If you believe there are extenuating circumstances, contact [email protected] for review.
If uploaded photos are technically unsuitable for professional editing (e.g., extremely low resolution, corrupted files, or content that does not match the contracted service), we will notify you. If suitable replacement photos cannot be provided, a partial or full refund may be issued at our discretion.
If a duplicate payment occurs due to technical error, we will issue a full refund of the duplicate charge upon verification.
If we cannot deliver your order due to technical failure on our part, you are eligible for a full refund or priority reprocessing at your choice.
After using your included free revision, if you remain dissatisfied with the final result, please contact us. Refunds at this stage are evaluated case-by-case and are not guaranteed. Our goal is to reach a satisfactory outcome.
Email [email protected] with your order ID and reason for the request. We aim to respond within 2 business days.
Approved refunds are processed to the original payment method. Processing time may vary depending on the payment provider and financial institution.
Certain situations may require individual assessment. We reserve the right to evaluate refund requests on a case-by-case basis in accordance with applicable consumer protection laws.